Returns & Exchanges

Refunds, Returns & Exchanges Policy

BAKED GOODS AND SERVICES
Baked items purchased from The Tart Tin are made to order for pick up in Dunedin only and cannot be returned or refunded - so please choose carefully. If you do not turn up on the agreed day to pick up your purchased item(s) you are also not eligible for any refund. We require 3 days notice for any cancellation and there is a $5 cancellation fee to cover online processing costs. If you need to cancel your order after this time, please call to discuss. 

MERCHANDISE
Returns on Merchandise
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be clearly unused and in the same condition that you received it. It must also be in the original packaging, if any was provided.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thetarttin@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thetarttin@gmail.com and send your item to: 15 Alma Street Dunedin Otago NZ 9012.

Shipping
To return your product, you should mail your product to: The Tart Tin, 15 Alma Street Dunedin Otago NZ 9012

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.